Help

Support

Last updated: 3 September 2026

Need a hand with one of our apps? Email us and a person will reply. We read every message and answer within two working days, usually sooner.

cradnan@prismspectrumai.com

What to include

• Which app you are using (see the list below) and whether you are on the web, Android, or iPhone.
• The email address you signed in with.
• What you expected to happen and what happened instead. A screenshot helps.

Please do not send passwords or payment card numbers by email. We will never ask for them.

Our apps

• PrismRelationship intelligence — prismcharacter.com
• BD Econ IntelligenceBangladesh economic data and analysis — bdeconomist.com
• Memory WeaverFamily photos, stories, and shared albums — memory-weaver.net
• BrickMasterScan and manage your LEGO® bricks — brickmaster.ai

Account, billing, and refunds

For a question about a subscription or a charge, email us with the app name and the date of the payment. If you subscribed through the Apple App Store or Google Play, the store handles the refund and we can point you to the right place.

Delete your account or data

Each app lets you export or delete your account from its Settings. You can also email cradnan@prismspectrumai.com with the subject "Data Deletion Request" and the account you used. We confirm and delete within 30 days, as described in our Privacy Policy.

Report a problem

Something looks wrong, unsafe, or not like you? Tell us the same way. Security reports are welcome; please give us a reasonable time to fix an issue before sharing it publicly.